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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm client requirements
   • Identify and confirm peripheral requirements of client according to organisational standards
   • Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards
   • Verify client requirements with appropriate person according to organisational standards and reporting procedures
   • Take action to ensure client support expectations are covered by vendor warranty and support services
2. Obtain required peripherals
   • Obtain peripherals under instruction from appropriate person
   • Enter details of peripherals into equipment inventory according to organisational standards
   • Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary
   • Store peripherals according to vendors guidelines
3. Connect hardware peripherals
   • Verify timeframe for installation schedule with client
   • Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards
   • Connect new peripherals with minimum disruption to clients, taking into account operating system procedures
   • Configure computer to accept new peripherals
   • Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required

Performance Evidence

Evidence of the ability to:

connect several different types of hardware peripherals to the system safely and according to vendor instructions with a minimum of downtime, using known routines and procedures

locate, interpret and use vendor documentation related to connection and storage of hardware peripherals

test the operation of newly installed hardware peripherals and confirm client satisfaction

follow work health and safety policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the commonly used computer operating systems

identify help desk and maintenance practices

describe common peripheral devices

summarise WHS procedures for electrical equipment

list the system components and describe their interconnectivity

identify current industry accepted hardware and software products

describe procedures relevant to maintaining inventory

list the organisational guidelines and standards that impact on service support including:

external suppliers and vendors

internal and external communications

internet access

security of information and data

identify common principles for environmentally sustainable business practices.

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